Roborock S6 Series User Manual

Roborock Customer Service Center - Technical Support
11
2. Q: What should I know about exchange due to defects that occur within 15
days? ................................................................................................................... 56
3. What are the customer service policies for the sale of the robotic vacuum
cleaner itself as well as the consumables sold separately? (Updated on March 12,
2019) ................................................................................................................... 56
4. Warranty period calculation (updated on January 8, 2019) .............................. 58
5. Extended warranty (updated on January 8, 2019) ............................................ 58
FAQ updates: .......................................................................................................... 59
1. Power consumption calculation of the robotic vacuum cleaner (updated on
November 28, 2017) ............................................................................................ 59
2. Battery fault (updated on December 5, 2017) .................................................. 59
3. The system keeps prompting Error 10 (the filter is blocked) in Silent mode and
does not prompt an error in any other mode (updated on December 11, 2017) ... 59
4. Q: The user asks for the faulty materials that have been replaced during repair
(updated on March 27, 2019) ............................................................................... 59
5. Q: Do I have to power the machine off after cleaning? ..................................... 60
6. Q: Notes for the first use of the Roborock robotic vacuum cleaner: .................. 60
7. Q: If a user's firmware version of the Roborock robotic vacuum cleaner is
3.3.9_00xxx0, and the user has received a prompt for the latest version while there
is no prompt for 3.3.9_00xxx1, what should the user do? (Updated on November
13, 2018) ............................................................................................................. 60
8. Q: Why am I not prompted with an update? ..................................................... 60
9. Q: The cleaner can't clear a 2cm-high step or a step almost 2cm high. ............ 61
10. Q: The robotic cleaner gets stuck when it encounters a circular iron frame of
about 2.5cm. What's the solution? (Updated on March 26, 2018) ........................ 61
11. Q: According to user feedback, when the remote control function is being used,
there is a prompt indicating that the machine is not in the same LAN. ................. 62
12. Q: The cleaning power of the Roborock robotic cleaner (updated on March 5,
2018) ................................................................................................................... 62
13. The display language on the Roborock robotic cleaner is in English (updated
on May 2, 2018) ................................................................................................... 62

Roborock S6 Series Specifications

General

Suction Power	2000 Pa
Battery Capacity	5200 mAh
Water Tank Capacity	180 ml
Weight	3.6 kg
Navigation	LiDAR
Features	Selective room cleaning, No-go zones
Connectivity	Wi-Fi
Compatible Floor Types	Hardwood, Tile, Carpet
Climbing Ability	2 cm