Roborock Customer Service Center - Technical Support
10
30. How do I restore the Roborock robotic vacuum cleaner to its initial version,
reset Wi-Fi or reset the system? .......................................................................... 51
31. Q: What should I do when the machine travels along an abnormal path (circular
motion)? .............................................................................................................. 52
32. Q: According to user feedback, the Roborock robotic vacuum cleaner fails to
recharge. How does one find out whether the a problem is related to finding the
dock charger, connecting to the dock charger or the charging process itself?
(Updated on March 27, 2018) .............................................................................. 52
33. Q: What should I do when an internal error occurs to the Roborock robotic
vacuum cleaner? (Updated on October 9, 2018) ................................................. 52
Routine Maintenance-related .................................................................................. 53
1. Q: How often should the machine undergo routine maintenance? ................... 53
2. Q: Do I have to replace consumables when I get a message regarding part
replacement from the Mi Home app? ................................................................... 53
3. Q: Can the side brush, main brush, dust bin and filter be washed with water? . 53
4. Q: Can the filter be washed with water? Why? ................................................. 53
5. Q: What should I do when the side brush is deformed? ................................... 53
6. Q: What should I do when the main brush is entangled with hair? ................... 53
7. Q: What should I do when the left/right wheel is entangled with string? ........... 54
8. Q: What should I do when the machine suddenly make a loud sound during
operation? ........................................................................................................... 54
9. Q: Can I use a wet cloth to wipe the machine body/dock charger? .................. 54
10. Q: How often should the side brush and main brush be replaced?................. 55
11. Q: How do I remove the filter to clean it? ....................................................... 55
13. Q: How do I clean the omni-directional wheel? .............................................. 55
14. Q: What should I do when the main brush is deformed due to entangled
thread? ................................................................................................................ 55
After-sales Service Policy-related ............................................................................ 56
1. Q: What's the criteria for returning goods without reason within seven days? My
robotic vacuum clean has been used, can I still return it? .................................... 56
To Next Page
Loading...
Need help?
General
