Roborock Customer Service Center - Technical Support
7
22. Q: What should I do if the cleaner still clean the areas where invisible walls or
no-go zones have been set up? (Updated on September 29, 2018) .................... 35
23. Q: Is it necessary to buy physical barrier tapes if the no-go zone and invisible
wall function is enabled? (Updated on September 29, 2018) ............................... 36
24. Q: If I rearrange my furniture after saving a map, will the areas be automatically
cleaned and the map updated? (Updated on September 30, 2018) ..................... 36
25. Q: Why is the saved map reset? How can I restore it? (Updated on January 8,
2019) ................................................................................................................................... 36
26. Q: How do I schedule targeted room cleaning? (Updated on March 27, 2019)36
Phone-related.......................................................................................................... 37
1. Q: What should I do when Wi-Fi connection timeout always occurs? ............... 37
2. Q: What should I do when the machine frequently goes offline? ...................... 38
3. Q: What should I do when the machine cannot be found in the Mi Home app? 38
4. Q: What should I do when the machine displays an inaccurate battery
capacity? ............................................................................................................. 38
5. Q: Why does the direction of the map frequently change? ............................... 38
6. Q: What should I do when the map or path is askew? ..................................... 39
7. Q: How many times a day can schedule cleaning be set? ............................... 39
8. Q: What's the purpose of the DND (Do Not Disturb) mode? ............................. 39
9. Q: What's the purpose of the machine positioning feature? ............................. 39
10. Q: Is it normal when the path seems repetitive? ............................................. 39
11. Q: Are spot cleaning records not shown in the cleaning logs? ....................... 39
12. Q: How long can cleaning logs be retained? (Updated on January 3, 2019) .. 40
13. Q: Can notifications be blocked from the app? ............................................... 40
14. Q: Why is there a long delay when tapping a button in the app? .................... 40
15. Q: What should I do when firmware update fails/stops? ................................. 40
16. Q: Is multi-router roaming supported? ............................................................ 40
17. Q: Are Wi-Fi amplifiers/repeaters supported? ................................................ 40
18. Q: What's the 3G/4G traffic consumption for the mobile phone? .................... 40
19. Q: Can the machine be connected to several devices at a time? ................... 41
To Next Page
Loading...
Need help?
General
