Roborock S6 Series User Manual

Roborock Customer Service Center - Technical Support
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20. Q: Can the machine only be connected to one mobile phone or tablet? How
can it be remotely controlled by my family members? .......................................... 41
21. Q: What should I do if I buy a cleaner and want to share it with family or
friends, but there is no sharing function on the settings page of the cleaner?
(Updated on August 13, 2018) ............................................................................. 41
22. Q: What should I do if the machine cannot automatically start working when
scheduled cleaning is enabled? ........................................................................... 41
23. Q: Why can't the firmware be updated to the latest version in one go? .......... 42
24. Q: Why can't the app map be updated? (Updated on August 10, 2018) ......... 42
25. Q: Can the machine work normally when moving from an area with Wi-Fi to an
area without Wi-Fi during cleaning? ..................................................................... 43
26. Q: What do the green, yellow and red points on the app map interface indicate
respectively? ........................................................................................................ 43
27. Q: Why does the iOS-based app always reload a plug-in? ............................ 43
28. Q: Why I am alerted with "Device Initialization Failed" when tapping the
machine on the Device List page in the iOS-based app? ..................................... 43
29. Q: Is unencrypted Wi-Fi supported? ............................................................... 43
30. Q: App issue summary for different phone models ......................................... 43
31. Q: Why does the robotic vacuum cleaner automatically go offline the day after
Wi-Fi is normally connected? ............................................................................... 44
32. Q: What is carpet pressurization mode? ........................................................ 44
33. Q: Why is the map not saved after cleaning? ................................................. 44
34. Q: What should I do if the automatic area division is not accurate? ................ 44
35. Q: Can multiple maps be saved? ................................................................... 44
36: Q: How do I select a certain area or room for the cleaner to clean? ............... 44
Troubleshooting-related .......................................................................................... 45
All troubles should be identified by users: Please power off and on to check
whether troubles are eliminated. ............................................................................. 45
1. Q: What should I do when error 1 occurs? ....................................................... 45
2. Q: What should I do when error 2 occurs? ....................................................... 45
3. Q: What should I do when error 3 occurs? ....................................................... 45

Roborock S6 Series Specifications

General

Brand	Roborock
Model	S6 Series
Category	Vacuum Cleaner
Language	English