1. HOST SIGN UP & PAYMENT
2. INSTALL & TEST
3. CONTACT US
4. COMPLETE
Getting Connected
Ensure Client (the Host) has made payment
for their chosen Data Management Plan &
any Remote Commissioning Fees and are
in possession of their ‘Getting Connected’
guide downloaded at evcharge.online/host
Install the charging point/s then use the
EV CHARGE.ONLINE Installer Tool and
connect to our network
Go to: test.evcharge.online
If this is your first time using the installer
tool please contact us on 01295 231510
to request your login details.
Once connected and tested call
01295 231510 from the installation site to
arrange the Back-Office connection* and
remote commissioning service.
*Back-Oce connection is only included if
the Host has opted for the Premium Data
Managemnt Plan.
EV CHARGE.ONLINE will email to book a
telephone appointment for the Host, during
which we will arrange for connection
to their management back-oce suite
and provide a guided walkthrough
and personalised configuration of their
dashboard.
For more information call 01295 231510 or email support@evcharge.online | EVCharge.Online
What we need?
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What we need?
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Plan Agreement
Payment of Remote Commissioning Fees
(if applicable)
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INSTALLER’S
GUIDE
As a part of its services EV CHARGE.ONLINE will routinely monitor the
connectivity and health of the charging points and notify the Host’s nominee of
any faults or connection issues that we detect. Transitory issues can often be
cleared by power-cycling and we strongly recommend that you advise your
Client how this can be done during the handover process.
Rolec equipment is covered by a parts warranty, however we recommend
that you consider oering a service support agreement to your Client to
ensure they have appropriate cover for all potential call out eventualities.
RECOMMENDATIONS
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