R5 Series
goods fail to be of acceptable quality and the failure does not amount to a major
failure.
1.2 Extension of Warranty
The purchaser of SAJ inverters (R5 series, Sununo Plus series, Suntrio Plus series,
Sunfree hybrid series and AC-coupled inverters) should extend the warranty period
in 18 months from the date of settlement or 30 months from the date of shipment
from SAJ by providing the serial number of the unit and purchased receipt
(whichever is shorter). You can purchase the warranty extension for 10 years, 15
years, 20 years or 25 years but do not apply the extension beyond the specified date,
or else your application will be unacceptable. Please refer to the Warranty Extension
Order Form for more details.
Once the purchase of the warranty extension goes into effect, SAJ will send the
warranty extension certificate to the customer for confirming the extended warranty
period.
1.3 Warranty Conditions
If your inverter gets fault and requires troubleshooting, please contact your
distributor or dealer directly. Alternatively, feedback briefly to SAJ for logging and
send your scanned warranty card to SAJ Service Team (service@saj-electric.com)
by email to process the warranty claim.
During the Warranty Period, SAJ only covers the costs of materials, delivery (land
or sea transportation) and other derived expense, for example custom taxation, when
you send defective products to SAJ/SAJ distributor or/and SAJ/SAJ distributor send
refurbished products to you for replacing any product or parts of the product proved
to be defective in design or manufacture. To claim the warranty under the warranty
policy of SAJ, you need to supply us with the following information and
documentation regarding the faulty inverter:
(1) Product Model No.(e.g. R5-3K-S2) and serial number (e.g. R5S2302G1821E
00001).
(2) Copy of the invoice and warranty certificate of the inverter.
(3) Copy of the installation report and installation date.
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