Sam4s HCUBE-102D User Manual

HCUBE-102D Service Manual
14
4.3 Troubles Occur During Printing
Problem Description
Probable Reason
Solution
Blurred printing or spot
Incorrect roll paper loading
Check if the roll paper is loaded
Unqualified roll paper
Use recommended thermal roll paper
Dirty thermal head or print
roller
Clean the thermal head or print roller
Low print density
Increase the print density level
Paper is not feeding
normally
Paper is jammed
Open the printer cover, check the
paper path and remove jammed paper
Vertical print words are
missing
Dirty thermal head or print
roller
Clean the thermal head or print roller
Thermal head is damaged
Contact with your dealer for assistance
4.4 Problems Emerge During the Paper Cutting
Problem
Description
Probable Reason
Solution
Cutter jam, the
movable cutter
cannot go back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worm gear and worm
wheel abrasion
Replace the worm gear and worm wheel
Motor is burnt
Replace the motor
Paper scraps
Clean the paper scraps on the transmission system
Insufficient cutting
Cutter edge abrasion,
paper is too thick
Replace the cutter
Paper jam
Thermal printer head is
over heated
Reduce the density of printing
Driving too fast
Reduce the printer speed to the limit of thermal
printer head
Wrong paper feeding
position
Put the paper parallel with the paper mount and
insert into the space between platen roller and
the thermal printer head.
Note: about the density setting, please refer to chapter 8 of User Manual.

Sam4s HCUBE-102D Specifications

General

Brand	Sam4s
Model	HCUBE-102D
Category	Printer
Language	English