Samson 3510 Series - 12 Repairs; Returning Devices to SAMSON

EB 8091 EN 12-1
Repairs
12 Repairs
If the valve does not function properly ac-
cording to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
Risk of valve damage due to incorrect re-
pair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's After-sales Service
for repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models
uwww.samsongroup.com > Service &
Support > After-sales Service.
2. Send an e-mail
uretouren@samsongroup.com to
register the return shipment including the
following information:
– Type
– Article number
– Conguration ID
– Original order
– Completed Declaration on
Contamination, which can be
downloaded from our website at
uwww.samsongroup.com > Service
& Support > After-sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
uwww.samsongroup.com > Service &
Support > After-sales Service.
NOTICE
!
NOTICE
!
Note