13. Maintenance
Printing a machine report ...................................................................................................................................... 13.1
Monitoring the supplies life .................................................................................................................................... 13.1
Finding the serial number ...................................................................................................................................... 13.1
Sending the imaging unit reorder notification ........................................................................................................ 13.1
Sending the toner reorder notification ................................................................................................................... 13.2
Checking Document Box ..................................................................................................................................... 13.2
Cleaning your machine ......................................................................................................................................... 13.2
Cleaning the outside ......................................................................................................................................... 13.2
Cleaning the inside ........................................................................................................................................... 13.2
Cleaning the scan unit ...................................................................................................................................... 13.2
Maintaining the toner cartridge .............................................................................................................................. 13.3
Toner cartridge storage .................................................................................................................................... 13.3
Handling instructions ........................................................................................................................................ 13.3
Use of non-Samsung and refilled toner cartridge ............................................................................................. 13.3
Expected cartridge life ...................................................................................................................................... 13.3
Redistributing toner ............................................................................................................................................... 13.3
Replacing the toner cartridge ................................................................................................................................ 13.4
Replacing the imaging unit .................................................................................................................................... 13.6
Replacing the waste toner container ..................................................................................................................... 13.8
Maintenance Parts ................................................................................................................................................ 13.9
Managing your machine from the website ............................................................................................................ 13.9
To access SyncThru™ Web Service: ............................................................................................................. 13.9
14. Troubleshooting
Tips for avoiding paper jams ................................................................................................................................. 14.1
Clearing document jams ....................................................................................................................................... 14.1
Misfeed of exiting paper .................................................................................................................................... 14.2
Roller misfeed ................................................................................................................................................... 14.2
Clearing paper jams .............................................................................................................................................. 14.3
In the tray 1 ....................................................................................................................................................... 14.3
In the optional tray ............................................................................................................................................ 14.5
In the optional high capacity feeder .................................................................................................................. 14.6
In the multi-purpose tray ................................................................................................................................... 14.7
In the paper inside the machine ........................................................................................................................ 14.7
In the fuser area ................................................................................................................................................ 14.8
In the duplex unit area ...................................................................................................................................... 14.8
In the stacker (finisher) ..................................................................................................................................... 14.9
Understanding display messages ....................................................................................................................... 14.10
Solving other problems ....................................................................................................................................... 14.14
Touch screen problem .................................................................................................................................... 14.14
Paper feeding problems .................................................................................................................................. 14.14
Printing problems ............................................................................................................................................ 14.14
Printing quality problems ................................................................................................................................ 14.16
Copying problems ........................................................................................................................................... 14.19
Scanning problems ......................................................................................................................................... 14.19
Fax problems (optional) .................................................................................................................................. 14.20
Common Windows problems .......................................................................................................................... 14.21
Common PostScript problems ........................................................................................................................ 14.21
Common Linux problems ................................................................................................................................ 14.22
Common Macintosh problems ........................................................................................................................ 14.24
15. Ordering supplies and accessories
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