14.14 <
Troubleshooting>
Solving other problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the
problem is corrected. If the problem persists, please call for service.
Touch screen problem
Paper feeding problems
Condition Suggested solutions
The touch screen
do
es not show
anything.
• Adjusts the brightness of
the touch screen.
• Turn the machine off and turn it on again. If
the problem persists, please call for service.
Condition Suggested solutions
Paper is jammed
du
ring printing.
Clear the paper jam. (Page 14.3)
Paper sticks
toge
ther.
• Ensure that there is not too much paper in the
tray. The tray can hold up to 520 sheets of
paper, depending on the thickness of the
paper.
• Make sure that you are using the correct type
of
paper. (Page 4.3)
• Remove paper from the tray and flex or fan
the
paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of
p
aper do not
feed.
• Different types of paper ma
y be stacked in the
tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
cl
ear the paper jam. (Page 14.3)
Paper does not
f
eed into the
machine.
• Remove any obstructions from inside the
mach
ine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
e
xcess paper from the tray.
• The paper is too thick. Use only paper that
mee
ts the specifications required by the
machine. (Page 4.3)
• If an original does not feed into the machine,
the
DADF rubber pad may require to be
replaced. Contact a service representative.
Printing problems
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
• An incorrect type of paper is being used. Use
only
paper that meets the specifications
required by the machine. (Page 4.3)
• There may be debris inside the machine.
Ope
n the front cover and remove the debris.
• If an original does not feed into t
he machine,
the DADF rubber pad may need to be
replaced. Contact a service representative.
Transparencies
stick together
in
the paper exit.
Use only transparencies specifically designed
fo
r laser printers. Remove each transparency as
it exits from the machine.
Envelopes skew
or fail to f
eed
correctly.
Ensure that the paper guides are against both
sides of the envelopes.
Condition Possible cause Suggested solutions
The
machine
does not
print.
The machine is not
rece
iving power.
Check the power cord
connections. Check the
power switch and the power
source.
The machine is not
selected as the
de
fault printer.
Select Samsung CLX-8385
Series PCL 6 or Samsung
CLX-8385 Series PS as your
default printer in your
Windows.
Check the machine for the following:
• The side cover is not closed. Close the side cover.
• Paper is jammed. Clear the paper jam. (Page 14.3)
• No paper is loaded. Load paper. (Page 4.7)
• The toner cartridge or the imaging unit is not
inst
alled. Install the toner cartridge or imaging unit.
If a system error occurs, contact your service
rep
resentative.
The connection cable
be
tween the
computer and the
machine is not
connected properly.
Disconnect the printer cable
and reconnect it.
Condition Suggested solutions
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