14.10 <
Troubleshooting>
4 Pull up on the stacker lever and then close the stacker front cover.
Paper jam at exit of finisher
1 Gently pull the paper out through the exit area.
2 Close the side cover. Printing automatically resumes.
Understanding display messages
Messages appear on the Smart Panel program window or on the control
panel display to indicate machine status or errors. Refer to the tables
below to understand the messages meaning to correct the problem, if
necessary. Messages and their explanations are listed in alphabetical
order.
Note
• If the message is not in the table, cycle the power and try
the printing job again. If the problem persists, call for service.
•When you call for service, it is very convenient to provide the
service representative with the contents of display message.
• Some messages may not appear in the display depending on
op
tions or models.
• [xxx] indicates the part of the each toner cartridge or each
imag
ing unit.
• [yyy] indicates the part of the machine.
• [zzz] indicates
the error code. When you contact the service
center, this error code help to handle the problem.
• You may see an exclamation mark ( ) or a cross mark
( ) on the upper left of the display, in that case, press the
question mark to browse detailed information on the supplies.
Message Meaning Suggested solutions
[yyy] is worn.
Rep
lace with new
one
The life of the part
expires totally.
Replace the part with
a
new one. Call for
service.
[xxx] imaging unit
is n
ot compatible.
Check userís
guide
The imaging unit you
ha
ve installed is not
for your machine.
Install a Samsung-
genu
ine imaging unit,
designed for your
machine.
[xxx] imaging unit
is n
ot installed.
Install it
The imaging unit is not
in
stalled, or the CRUM
(Consumer
Replaceable Unit
Monitor) in the
cartridge is not
connected.
Install the imaging
unit. If it
is already
installed, try to
reinstall the imaging
unit.
If the problem
persist
s, please call
for service.
Replace with new
[xxx] imag
ing unit
The imaging unit is at
the end of its life.
When the imaging unit
replacement message
appears on the screen
and if you select
Continue, this
message displays.
Replace a imaging
unit with a Samsung-
genu
ine imaging unit.
(Page 13.6)
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