4-106
Troubleshooting
● Code :
06/25/26/27-002
06/25/26/27-003
06/25/26/27-023
● Error message :
06/25/26/27-002 :
Toner Cartridge is Not installed, Install it
06/25/26/27-003 : Toner Cartridge is Not Compatible, Check User’s Guide
06/25/26/27-023 : Toner Cartridge is Not Compatible, Check User’s Guide
● Symptom : When installing the new toner cartridge, CRUM is not detected.
● Possible Cause:
1. CRUM ID is different from the country type of the machine.
2. CRUM is defective.
3. The circuit related to CRUM has some problem.
● Troubleshooting method :
< Korea Toner (Initial)>
< XAA Toner >
4. If the CRUM is defective, replace the toner cartridge.
5. In case that the circuit related to CRUM is defective, check the following.
① Check if the CRUM Connector in SET and toner cartridge is contaminated or broken.
② Check the circuit related to CRUM.
1. Turn the machine off then on.
2. If the problem persists, take out the toner cartridge and re-install it.
3. Check if the country type of the serial label of the toner cartridge is same with the machine country type.
< Toner cartridge connector in SET >
< CRUM Connector in Toner cartridge >
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