4-107
Troubleshooting
● Code
06-004
25-004
26-004
27-004
● Error message
06-004 : Did not supply enough black toner, Please open/close door
25-004 : Did not supply enough cyan toner, Please open/close door
26-004 : Did not supply enough magenta toner, Please open/close door
27-004 : Did not supply enough yellow toner, Please open/close door
● Symptom : Imaging Unit could not be supplied with enough toner.
● Possible Cause:
1. The toner supply part in the imaging unit is blocked or broken.
2. The toner supply part in the toner cartridge is blocked or broken.
3. The coupling in the imaging unit does not rotate.
4. The coupling in the toner cartridge does not rotate.
5. The toner supply motor does not operate.
6. The toner supply pipe is blocked.
● Troubleshooting method :
[case1] The toner supply part in the imaging unit is blocked or broken.
Check the toner supply shutter in the imaging unit.
① Check if the shutter is opened by pushing with hands.
② Check if the shutter spring, shutter, toner supply part in
the imaging unit are broken.
③ Replace the broken part or imaging unit.
[case3] The coupling in the imaging unit does not rotate.
[case2] The toner supply part in the toner cartridge is blocked or broken.
Check the toner supply shutter in the toner cartridge.
① Check if the shutter is opened by pushing with hands.
② Check if the shutter spring, shutter, toner supply part in the
toner cartridge are broken.
③ Replace the broken part or toner cartridge.
① Check if the Magroller driving coupling is rotated clockwise.
② If it is not rotated clockwise, replace the imaging unit.
To be continued on next page…
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