Getting to Know the Handheld Computer 33
Setting other
Preferences
Ge
Getting to Know
the Handheld
2
Setting other
Preferences
Ge 2
Sprint PCS
Wireless Web
Ge
Getting to Know the
Handheld Computer
Troubleshooting and Contacts
Before contacting Sprint PCS Customer Service Solutions, try
the following:
䊳 Make sure that the battery is properly attached to your
phone.
䊳 Make sure that the battery is fully charged.
䊳 Make sure that there is no visible physical damage to your
phone or battery.
䊳 Make sure that the cradle/charger is plugged in to a
working receptacle.
䊳 Perform a soft reset of the Sprint PCS Phone by un-
screwing the top of the stylus and using the small pin to
press the reset button located on the back of your phone.
䊳 If a soft reset does not fix the problem, perform a hard
reset. (A hard reset erases all records and entries in your
phone.)
䊳 To perform a hard reset, unscrew the top of the stylus. Press
and hold the Handheld Power button then use the pin to
press the reset button. Remove the pin from the rest hole,
then release the handheld power button. An “Erase all
data” screen is displayed confirming the hard reset. Press
the up arrow to hard reset the phone.
To Next Page
Loading...
