English _133
● APPENDIX
TROUBLESHOOTING
Problem Action
The system does not turn on and the indicator on the
front panel does not work at all.
y
Check if the power supply system is properly connected.
y
Check the system for the input voltage from the power source.
y If the problem persists even after you have taken the above actions, check
the power supplier and replace it with a new one if neccessary.
y Check inside if the cables are properly connected. (SMPS, FRONT)
Some channels display just a black screen even if
they receive video sources.
y Check if the camera is properly supplied with power.
y Check the video output connecting the camera's webviewer.
y Check if the network port is properly connected and the network setting is
set correctly.
y Change the hub supporting Gigabit, it may solves.
y Check 4 pin cable connected properly to the front panel. When the cable
disconnected it may happen.
[REC] button on the remote does not turn on REC
LED and does not start recording.
y
Check if there is a free space on the HDD for the recording.
y
Check if the record mode is set to
ON
in the record mode setting.
The screen displays the logo image repeatedly. y Check 4 pin cable connected properly to the front panel.
When the cable disconnected it may happen.
y
This may occur from a problem with the main board, or the related software is
corrupt.
Contact the nearest service center for more information.
The Channel button does not work on the Live
screen.
y
The Channel button does not work if the current screen is in the event
monitoring mode.
In the event monitoring screen, press the [ALARM] button to exit the screen
and select a channel.
The cursor will not move to the Start button when I
start the calendar search.
y
Check if the channel and the date that you want to play are marked with the V
symbol.
Both channel and date should be checked before you can start playing with
the Start button.
No video is played on the connected monitor. y
Check if the necessary cables are connected to the monitor properly.
y
If the problem persists even in proper connection, move to [STOP
(
@
)
] ;
[ZOOM] ; [STOP
(
@
)
] ; [ZOOM] and press [MENU] to display the default
resolution dialog. From this dialog, specify a desired resolution. You may still
view nothing on the screen. Then, the screen will restore the default resolution
in a moment. Change the current resolution to a different resolution and apply
your change. The video will be displayed in the last specified resolution.
Cannot stop alarm by pressing the [ALARM] button
of the remote, due to continuing alarm events. The
alarm persists and I could not set it off in any way.
y
Press the [MENU] button of the remote and cancel alarm as shown below.
1) To release the event monitoring mode : Monitoring Mode – set the
duration of the event monitoring to Off.
2) To release the alarm sound : Event Record Mode – Alarm (Camera
Event /Video Loss) – deactivate the alarm sound.
3) To release the event : Event Record Mode – Alarm (Camera Event /
Video Loss) – set the mode to Off.
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