6
Troubleshooting
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front
of unit
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
Check data cable integrity Allwiresincableshouldbeintact.Ifanyarevisiblycrimpedor
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check console display for
damage
Checkforvisualsignthatconsoledisplayiscrackedorother-
wise damaged. Replace Console if damaged.
Console Display IfConsoleonlyhaspartialdisplayandallconnectionsarene,
replace the Console.
Iftheabovestepsdonotresolvetheproblem,contactCus-
tomer Care for further assistance.
Unit operates but Contact
HR not displayed
HR cable connection at
Console
Be sure cable is connected securely to Console.
HR cable box connection Be sure cables from handlebars and cable to Console are
secure and undamaged.
Sensor grip Be sure hands are centered on HR sensors. Hands must be
keptstillwithrelativelyequalpressureappliedtoeachside.
Dry or calloused hands Sensorsmayhavedifcultywithdriedoutorcallousedhands.
Aconductiveelectrodecream(heartratecream)canhelp
makebetterconduct.Theseareavailableontheweborat
medicalorsomelargertnessstores.
Static Handlebar Iftestsrevealnootherissues,StaticHandlebarshouldbe
replaced.
No speed/RPM reading,
Console displays “Please
Stride” error code
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check magnet position
(requiresshroudremoval)
Magnet should be in place on pulley.
Check Speed Sensor
(requiresshroudremoval)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Resistance does not
change (machine turns on
and operates)
Check Console CheckforvisualsignthatConsoleisdamaged.ReplaceCon-
sole if damaged.
Check data cable integrity Allwiresincableshouldbeintact.Ifanyarevisiblycrimpedor
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Reseat all connections. Small latch on connector should line up
and snap into place.
CheckServoMotor
(requiresshroudremoval)
Ifmagnetsmove,adjustuntiltheyarewithintheproperrange.
ReplaceServoMotorifnotfunctioningproperly.
MCB(requiresshroud
removal)
Replace MCB.
Iftheabovestepsdonotresolvetheproblem,contactCus-
tomer Care for further assistance.