Guardian Field Support Manual – Section 2
7
We use a program called Campaign Monitor to communicate to our Installation network
regarding any changes to Guardian. Campaign Monitor allows Seeing Machines to review
what actions email recipients take. We can see when recipients open emails AND if they
click on any links provided within the email. We can also see if emails are not received and
if recipients ask to ‘unsubscribe’ from emails.
Email recipients who ask to be unsubscribed from email communications will be made
‘Inactive’ on the TCP. This means that they will not be able to login and access any
information or training material via the TCP.
Seeing Machines Field Quality and Service Managers are responsible for reviewing
Installation Certified Technicians who do not read these communications. Installation
Certified Technicians are at risk of losing their certification if they continuously fail to read
these communications.
3 LAPTOP & SMART PHONE SETUP
3.1 WINDOWS SETUP
These instructions are for computers running the Windows 8 Operating System.
These instructions will allow your laptop to communicate with the Guardian Controller Unit via
the Ethernet Port. If you do not have an Ethernet Port on your computer, you will need to
obtain a USB to Ethernet Adapter (not provided by SM).
Notes:
- If your computer is issued by your employer, you may require an IT Administrator to
access the settings. Please ensure you have their support before starting this process.
- Ensure your computers firewall and anti-virus settings allow for a connection via
Ethernet.
- The Controller uses your laptops Ethernet Port to communicate. When you change the
settings, the laptop will only communicate with the Guardian Controller. If you use the
Ethernet port for other communications, you will need to change this setting back to the
original configuration to view your network or Internet.
Click on the “Windows” Icon in the bottom
left corner.
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