10 Troubleshooting
10.1
In Case You Need to Contact Our Service-Team
Our service-team will need detailed information depending on the type of problem. If
possible, we ask you kindly to have the following information ready; this will speed up our
analysis of your problem.
We always need the following data:
• A detailed description of the problem.•
•
The serial number of the device, either from the type label, or from here: [Device
•
Para / Version] »S/N«
• The build number of the rmware, either from the type label (if still up to date), or•
from here: [Device Para / Version] »Build«
• If the device has issued an error message our service-team needs to know the•
message text / type and the displayed “Value”. (For example: Self-Supervision
Message “SE1” with Value = 24307.)
The Self-Supervision Messages can be checked here: [Operation / Self-Supervision /
Messages]
Depending on the type of the problem the following might also be useful for analysis:
• The settings le. (Transfer all settings into Smart view and save as a le in format•
*.WiPara.)
231WIC1WIC1-1.0-EN-MAN
10 Troubleshooting
10.1 In Case You Need to Contact Our Service-Team
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