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Segway x2 SE - Service Manual

Segway x2 SE
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Segway® Personal Transporter
Service Manual
March 2014
24019-00001 aa
i2 SE
i2 SE Patroller
x2 SE
x2 SE Turf
x2 SE Patroller

Table of Contents

Other manuals for Segway x2 SE

Preview: Manual
Manual29 pages
Preview: User Manual
User Manual148 pages

Questions and Answers

  • A
    Ana SanchezJul 25, 2025
    Why won't my Segway x2 SE power on?
    • J
      Jennifer KelleyJul 25, 2025
      If your Segway Scooter won't power on, ensure the batteries are charged. Also, make sure the InfoKey Controller is within 15 ft (5 m) of the scooter. Tap the Power/Standby button on the InfoKey Controller and check for the Link Signal icon. If there's no icon or the display is blank, remove and reseat the InfoKey Battery. If the display remains blank, replace the InfoKey Controller Battery. If a Warning icon appears, consult 'Startup Error Conditions'. As a last resort, remove and reattach both PT Batteries.
  • D
    daisylinJul 30, 2025
    What to do if Segway Scooter won't power down?
    • H
      Heather PerezJul 30, 2025
      If your Segway Scooter won't power down, check that the mats are not sticking to the powerbase. If a mat is sticking, lift it to release it. Press and hold the Power/Standby button on the InfoKey Controller for two seconds to confirm the problem is resolved. Also, check that your InfoKey Controller Battery is not fully depleted or damaged. If reseating the InfoKey Controller Battery doesn't work and you don't have a replacement, switch to Standby Mode. Leave the scooter in a secure location for 15 minutes to automatically power down. You may also need to install a new InfoKey Controller Battery. After the scooter powers down, reinstall the mat. Tap the Power/Standby button to power on, then press and hold to confirm the issue is resolved.
  • T
    Tony FitzgeraldAug 3, 2025
    How to fix a loose or wobbly tire/wheel assembly on Segway Scooter?
    • J
      john91Aug 3, 2025
      To fix a loose or wobbly tire/wheel assembly on your Segway Scooter, first ensure the scooter is unplugged and powered off. Remove the wheel cap by pressing down on the outside edge and lifting the opposite edge. Tighten the wheel nuts. If the tire/wheel assembly remains loose or wobbles, remove, clean, and reseat it to the flange.
  • C
    Christina WhiteAug 7, 2025
    Why does my Segway Scooter experience a safety shutdown at building entrances?
    • K
      Kathryn RaymondAug 7, 2025
      If your Segway Scooter experiences a safety shutdown at building entrances, step off at least 5 feet (1.5 m) away from theft detection systems and walk through the system in Standby Mode or with the PT powered off. Once you are at least 5 feet (1.5 m) away, return to Balance Mode and step on the PT.
  • M
    Matthew ParkerAug 11, 2025
    What to do if my Segway x2 SE Scooter pulls to one side when riding?
    • V
      virginia67Aug 12, 2025
      If your Segway Scooter pulls to one side, check that both tires have equal inflation pressure, set to the recommended specifications. If the pressure is unequal, inflate the tires to the correct and equal pressure. Also, ensure your weight is evenly distributed on both feet.
  • S
    Shawn ValentineAug 15, 2025
    What to do if my Segway x2 SE tire is flat?
    • K
      Karen GardnerAug 16, 2025
      If your Segway Scooter tire is flat or won't hold air, first check for any visible tire damage. If there's no damage, ensure the tire valve stem core is tight. Then, inflate the tire and check for leaks.
  • J
    Joshua BarryAug 20, 2025
    What to do if my Segway Scooter will not enter Balance Mode?
    • T
      Todd BlackwellAug 20, 2025
      If your Segway Scooter won't enter Balance Mode, first confirm that the power is on. Make sure the LeanSteer Frame/Handlebar Assembly is centered and the Powerbase is level. Ensure there is no weight on the mats. Check that the center Balance Indicator light is green and the other four are not illuminated. Tap the mat with your foot without stepping on it, then remove your foot; confirm all five Balance Indicator lights are pulsing green, and a smiling face appears on the InfoKey Controller display. If it still won't enter Balance Mode, identify the error icon on the InfoKey Controller and attempt to clear the fault.

Summary

Copyright, Disclaimer, Trademarks, Patent, and Contact Information

Trademarks and Patents

Information on Segway's registered trademarks and patent coverage.

Contact Information

Provides Segway customer care contact details and website for support.

General Safety Precautions

Safety Conventions and Notices

Defines safety messaging conventions and provides important safety notices.

Specific Safety Guidelines

Covers safety for fasteners, eye protection, ESD, solvents, and general questions.

Introduction to Segway PT Service

Manual Purpose, Audience, and Certification

Outlines the manual's purpose, target audience, and certification requirements.

Manual Organization and Chapter Overview

Describes the manual's structure and provides a summary of chapter contents.

Terminology and User Materials

Defines terms and lists related user materials for service.

Parts Diagram

Illustrates and labels various components of the Segway PT.

LeanSteer Assembly Service

Standard LeanSteer Frame Components

Details components of the standard LeanSteer frame.

Patroller LeanSteer Frame Components

Details components of the patroller LeanSteer frame.

Handlebar Removal and Installation

Instructions for removing and installing the handlebar assembly.

LeanSteer Frame Removal and Installation

Instructions for removing and installing the LeanSteer frame.

LeanSteer Stem Removal and Installation

Instructions for removing and installing the LeanSteer stem.

InfoKey Controller and Dock Procedures

Steps for removing and installing the InfoKey controller and dock.

InfoKey Controller Battery Replacement

Procedure for replacing the battery in the InfoKey controller.

Segway PT Mats Service

Mat Removal and Installation

Instructions for removing and installing the rider mats.

Segway PT Batteries Service

Battery Removal

Procedure for removing the Li-ion batteries from the Segway PT.

Battery Installation

Procedure for installing the Li-ion batteries onto the Powerbase.

Segway PT Tire;Wheel Assembly Service

i2 SE Wheel Assembly Service

Instructions for removing and installing the i2 SE wheel assembly.

x2 SE Wheel Assembly Service

Instructions for removing and installing the x2 SE wheel assembly.

x2 SE Turf Wheel Assembly Service

Instructions for removing and installing the x2 SE Turf wheel assembly.

x2 SE Turf Hub Adapter Service

Procedure for removing and installing the x2 SE Turf hub adapter.

i2 SE Tire Tube Service

Steps for removing and installing the i2 SE tire tube.

Segway PT Fenders Service

i2 SE Fender Service

Instructions for removing and installing the i2 SE fender.

x2 SE Fender Service

Instructions for removing and installing the x2 SE fender.

x2 SE Fender Frame Service

Instructions for removing and installing the x2 SE fender frame.

Segway PT Powerbase Trim Service

Gearbox Cover Service

Procedure for removing and installing the gearbox cover on i2 models.

Console Cover Service

Steps for removing and installing the front and center console covers.

Front and Rear Fascia Service

Instructions for removing and installing the front and rear fascia.

Segway PT Gearbox Service

Gearbox Removal

Detailed steps for removing the gearbox assembly.

Gearbox Installation

Detailed steps for installing the gearbox assembly.

Segway PT Serviceable Powerbase

Establishing a Serviceable Powerbase

Defines the Serviceable Powerbase and lists components to remove/reassemble.

Segway PT Console Service

Console Components Overview

Diagram illustrating the various components within the console.

Radio Board Service

Instructions for removing and installing the radio board.

Console Removal and Installation

Steps for removing and installing the main console assembly.

Power Board Service

Instructions for removing and installing the power board.

Interconnect Board Service

Steps for removing and installing the interconnect board.

AC Input Filter Service

Instructions for removing and installing the AC input filter.

Pivot Assembly Service

Steps for removing and installing the pivot assembly.

Front Light Pipe Service

Instructions for removing and installing the front light pipe.

Segway PT Chassis Cover Service

Chassis Cover Removal

Procedure for removing the main chassis cover.

Chassis Cover Installation

Procedure for installing the main chassis cover.

Segway PT CU Board Service

CU Board Removal

Instructions for removing the Control Unit (CU) boards.

CU Board Installation

Instructions for installing the Control Unit (CU) boards.

Segway PT Balance Sensor Assembly Service

Balance Sensor Assembly Removal

Procedure for removing the Balance Sensor Assembly (BSA).

Balance Sensor Assembly Installation

Procedure for installing the Balance Sensor Assembly (BSA).

Segway PT Motor Service

Motor Removal

Instructions for removing the motor assembly.

Motor Installation

Instructions for installing the motor assembly.

Elastomer Bushing Service

Inspection, removal, and installation of the elastomer bushing.

Segway PT Powerbase Chassis Service

Powerbase Chassis Disassembly and Reassembly

Procedures for disassembling and reassembling the powerbase chassis.

Segway PT Post-Service Tests

Startup Test

Verifies proper power-on of the PT and InfoKey controller.

Standard Check Procedures

Checks fasteners, wheels, mats, and overall component security.

Operational Test

Tests rider detection, balance mode, and basic maneuverability.

Segway PT Parts List

Customer Replaceable Kits

Lists kits available for customer replacement of parts.

Technician Replaceable Parts

Lists parts intended for replacement by certified technicians.

Segway PT Fasteners Guide

Fastener Usage Warnings

Important warnings and guidelines for using Segway-approved fasteners.

Fastener Specifications Table

Detailed list of fasteners, their types, applications, and torque specs.

Segway PT Tools and Equipment

Recommended Tools for Service

Lists essential tools and equipment for servicing Segway PT.

Segway PT Glossary of Terms

Technical Term Definitions

Provides definitions for key technical terms used in the manual.

Segway x2 SE Specifications

General IconGeneral
Max Speed12.5 mph (20 km/h)
Weight Capacity260 lbs (118 kg)
BatteryLithium-ion
Weight120 lbs (54 kg)
Charging Time8 hours
Water ResistanceIP54

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