61
WARRANTY
Your Sencore instrument has been built to the highest quality standards in the industry. Each unit has been tested,
aged under power for at least 24 hours, and then every function and range was retested to insure it met all published
specifications after aging. Your instrument is fully protected with a one-year warranty (or three-year warranty on
hand-held signal level meters) and Sencore’s exclusive 100% Made Right Lifetime Guarantee in the unlikely event a
defect was missed. Details are covered in a separate document included with your instrument.
SERVICE
The Sencore Service Department provides all in and out-of-warranty service and complete recalibration services for
Sencore instruments. No local service centers are authorized to repair Sencore Instruments. Factory service assures
you of the highest quality work, the latest circuit improvements and the fastest turnaround time possible. Most
service repairs are completed within 72 hours of receipt.
Repacking for Shipment
Save the original shipping carton and packing material for reuse should you ever need to ship your unit, or return it to
the Sencore factory for repair. If the original materials are unavailable or unfit for reuse, repack the unit according to
the following directions.
1. Use a corrugated cardboard shipping container that
has a test strength of 32 lbs./inch (ECT).
2. Call 1-800-SENCORE and ask for a return unit
authorization (RUA) number. Enclose the following
information: Owner’s address, billing information,
purchase order (if applicable), name and phone
number of contact person, description of problem and
reason for return.
3. Enclose the unit inside a plastic bag to protect its
finish and prevent foreign material from getting
inside.
4. Cushion the unit equally on all sides with a minimum
of 3 inches of padding material. Pack the padding
tightly enough to prevent the unit from shifting
during shipment.
5. Seal all seams on the container with strapping tape.
6. Send the packed unit to the address listed below (we
recommend shipping via United Parcel Service):
NOTE: Should you want to repair your own instrument, parts may be ordered directly from the Service Department.
Any parts not shown in the parts list may be ordered by description.
We reserve the right to examine defective components before an in-warranty replacement is issued.
SENCORE SERVICE DEPARTMENT
3200 Sencore Drive
Sioux Falls, SD 57107
Toll Free: 1-800-SENCORE
FAX: (605) 339-7032
Fill in for your records:
Purchase date: ____________________ Serial Number: ____________________ Run Number: ________
Note: Please refer to the run number if it is necessary to call the Sencore Factory Service Department. The run
number may be updated when the unit is serviced.
To Next Page
Loading...
Need help?
General
