PXC 550 | 47
Troubleshooting
Problem Possible cause Possible solution Page
My
headphones do
not respond to
Smart Pause
gestures
Smart Pause is
deactivated by factory
default
Activate Smart Pause from
the Sennheiser CapTune
app
My
headphones
and device
don’t connect
using NFC.
The headphones are
switched off
Ensure that the
headphones are switched
on or are in the “on”
position when pairing
If you encounter a problem that is not listed in the table, or if the solutions pro-
vided do not work, please contact an authorized Sennheiser service partner for
assistance.
To find a Sennheiser service partner in your country, visit www.sennheiser.com.
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