senseFly EBEE RTK - Reporting a Problem with Your Ebee RTK

Troubleshooting
10.8 Reporting a problem with your eBee RTK
If there is a problem with your eBee RTK, whether it is a software malfunction,
damaged airframe or any other problem, we recommend the following actions:
1. If there is an error message displayed in eMotion, begin by checking section
‘Troubleshooting’ on page 157 to see if there is a solution to the particular
message.
2. Check our Knowledge Base, part of my.senseFly⁶⁶, to see if there is a solu-
tion to your problem.
3. If you have still not found a solution, contact your eBee RTK reseller. Please
include the following information with your inquiry:
• The serial number of your drone, in the format EB-XX-XXX. You can
find this number inside the battery enclosure.
• A short description of the problem.
• The Drone Flight Log file of the flight that had a problem⁶⁷.
• The eMotion Flight Log file of the flight that had a problem. You can
find this file in the eMotion/logs/ directory which is created in My
Documents on Windows.
• Photos or video of the eBee RTK airframe, if required.
Note: In order to provide support, senseFly may request the flight
log files for inspection.
⁶⁶ http://my.sensefly.com
⁶⁷ see section ‘Importing images and flight data’ on page 61 for information on retrieving this file from
the eBee RTK
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