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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO FILE MANAGEMENT
A job cannot be stored
in a custom folder.
Do custom folders appear in "Folder
Information"?
(When printing)
Click the [Get Folder Name] button in the document
filing save screen of the printer driver to call up the
custom folders that have been created on the
machine.
Does the custom folder have a
password?
Enter the password configured in the machine in
the document filing save screen.
Problem Point to check Solution
A stored file has
disappeared.
Did you touch the [Print and Delete the
Data] key to print a stored file?
Use the [Print and Save the Data] key.
A file that is printed using the [Print and Delete the Data]
key is automatically deleted after being printed.
The file property can be set to "Protect" to prevent the
file from being easily deleted.
Has automatic deletion of document
filing files been enabled?
If files that you need have been deleted, consult the
administrator of the machine.
When "Automatic Deletion of File Settings" is enabled in
the system settings (administrator), the files in the
specified folders are periodically deleted. (Even when
the file property is "Confidential" or "Protect", the file
may be deleted.)
A file cannot be
deleted.
Is the property of the file set to
[Protect]?
Change the property to [Sharing] and then delete
the file.
A file cannot be deleted when its property is set to
[Protect].
The property of a file
cannot be set to
[Confidential].
Is the file in the Quick File folder? Move the file to a different folder and then specify
"Confidential".
"Confidential" cannot be specified for a file in the Quick
File folder.
(Note that "Protect" can be specified for a file in the
Quick File folder to prevent it from being easily deleted.)
A confidential file or
confidential folder
cannot be opened.
Did you enter the wrong password? Ask your administrator.
If you cannot remember the password, it is possible to
change the file or folder password to a new password in
the system settings (administrator).
A file name cannot be
stored or changed.
Does the name include characters that
cannot be used in a file or folder name?
The following characters cannot be used in a file or
folder name:
\ ? / " ; : , < > ! * & # |
A custom folder name
cannot be stored or
changed.
Problem Point to check Solution
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