44Installation manual – NewMotion Business Pro & Lite 2.1 / 2.2 - 091NMEN13
8. Troubleshooting
6 WARNING
- Troubleshooting must be carried out by a trained electrician who works in accordance with all relevant local laws
and regulations.
- The charge point is connected to the electricity grid and even if the equipment is switched off, hazardous
voltages may be present at the input terminals.
- Always switch off the AC supply before starting any work on the charge point and/or its installation. Do not carry
out any work in rainy conditions or when the humidity is above 95%.
NOTICE If the issue is not solved after consulting this troubleshooter, please contact your local NewMotion Installation
desk to get more help.
Problem Possible cause Solution
There is no light on
the charge point
when you turn on
the power in the
consumer unit (fuse
box)
- The power is not
connected to the
charge point
- Charge point
broken
Follow steps 1-3 below:
1 Check if the power cables are well inserted in the terminal block of the charge
point.
If the power cables are connected tightly, proceed to the next step.
2 Check if the power cable is live (230 Volt (± 10%)) between L1 and N) using a
voltage tester.
If the power cable is live, proceed to the next step.
3 Reboot the charge point by turning it off by ipping the circuit breaker in the
consumer unit (fuse box) and turn it back on after 20 seconds. It takes around
5-10 minutes for the charge point to reboot.
If no result:
- Charge point may be broken, please contact your local NewMotion Installation
desk.
There is no light on
the charge point
when the charge
cable is plugged in
- The power is not
connected to the
charge point
- Charge cable is
broken
Follow steps 1-5 below:
1 Make sure that there is no live power on the power cable.
2 Check if the power cables are well inserted in the terminal block of the charge
point.
1 Check if the RCD and MCB or RCBO in the distribution board are turned on.
If turned on, proceed to the next step.
If the power cables are connected tightly, proceed to the next step.
2 Check if the power cable is live (230 Volt (± 10%)) between L1 and N) using a
voltage tester.
If the power cable is live, proceed to the next step.
3 Reboot the charge point by turning it off by ipping the circuit breaker in the
consumer unit (fuse box) and turn it back on after 20 seconds. It takes around
5-10 minutes for the charge point to reboot.
4 If possible, try with a different charge cable that is tested on a different charge
point and proved not broken.
If no result:
- If you are sure that the charge cable is not broken: the charge point may be
broken, please contact your local NewMotion Installation desk.
LED light is ashing
red
An unauthorised
charge card is being
swiped
The owner of the charge point can manage access authorization of the charge point
via my.newmotion.com or Business Hub.
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