Shure Incorporated
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Using Command Strings
This device receives logic commands over the network. Many parameters controlled through Designer can be controlled using
a third-party control system, using the appropriate command string.
Common applications:
Mute
LED color and behavior
Loading presets
Adjusting levels
A complete list of command strings is available at:
pubs.shure.com/command-strings/MXA310.
Troubleshooting
Problem Solution
Software lags in Google Chrome browser
Problem is browser-related. Turn off hardware acceleration
option in Chrome.
Sound quality is muffled or hollow
Check that channels have been aimed to the desired area.
Make sure channels are not accidentally muted.
Use equalizer to adjust frequency response on a single
channel or on the automix channel. See the equalizer appli
cations for the appropriate use.
Microphone does not show up in device discovery
Ensure the devices are powered
Ensure PC and equipment are on the same network and set
to the same subnet
Turn off other network interfaces not used to connect to the
device (including WiFi)
Check that DHCP server is functioning (if applicable)
Reset the device if necessary
Audio is not present or is quiet/distorted
Check cables
Verify that channels are not muted
Make sure channels are aimed in the right direction, with the
intended polar pattern.
Check that fader levels are not set too low
If using automixing, check the settings to ensure channels
are gating on/off properly
No lights
Check if No Lights Mode is enabled, or if any Light Ring set
tings are turned off.
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