9 Troubleshooting
9.1 General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. For faults that cannot be rectified using the information below, please contact SICK
Service. To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation, serial
number, etc., to ensure faster assistance.
Table 13: Troubleshooting questions and replies
Question/status Response/remedial actions
Both LEDs flash red. Device error: Read the error code via the SOPASET PC
software and remedy the cause of the error.
LEDs indicate an undefined status. Check the device status, if necessary contact the SICK
Service department.
All LEDs are off Check the voltage supply to the device.
In SOPASAir, check whether the LEDs were switched off.
All four LEDs of the device light up
red at startup and do not change to
green.
Check the voltage supply to the device. The power supply
unit may not be supplying the required current or voltage
to start the device.
All four LEDs of the device flash red. The device may not be able to recognize the system plug.
Check that the system plug is mounted correctly and
that both contact sides are clean and dry.
Measurement data show anomalies. Optics cover contaminated: Clean the optics cover.
When accessing the device via a web
browser, the SOPASair user interface
is not loaded, the SOPASair loading
screen is permanently displayed.
Try connecting again. If this does not work: Restart the
device.
SOPASair is not started in the
browser.
Check the IP address of device and network adapter
(e.g., using device search in SOPASET) and adjust if
necessary. Then try to establish the connection again.
9.2 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.3 Returns
b
Only send in devices after consulting with SICK Service.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
•
Details of the contact person
•
Description of the application
•
Description of the fault that occurred
TROUBLESHOOTING 9
8027119/0000/2022-11 | SICK O P E R A T I N G I N S T R U C T I O N S | multiScan136
51
Subject to change without notice
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