Siemens HIPATH 2000 - Uniform Call Distribution (UCD)

Using Other Team Functions
101
Step by Step
Uniform Call Distributio n (UCD)
If this function has been configured (contact your ser-
vice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
> : Select and confirm
1
.
: Confirm.
or
:
or
qhde or rhde
Enter the code for "Log on" or "Log off".
o To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
> : Select and confirm
1
.
> : Confirm.
or
:
or
rhdf or qhdf
Enter the code for "Not available" or "Available".
Program/Service
UCD?
[1] ”Different Displays (HiPath 4000 Environment)” ! Page 118
*
401=Log on?
#401=Log off?
Program/Service
UCD?
#402=Not available?
*
402=Available?