Siemens LOGO! CIM - Page 88

Technical support
A.2 Troubleshooting
LOGO! CIM
88 Operating Manual, 10/2021, A5E51250518-AA
Problem
Possible cause
Possible remedy
Wrong time and/or date
on the CIM
You don't set the sync time source or the
sync source is not available.
Set the sync time source and make sure the source is
available.
• If you select GNSS as the sync source, make sure
the GNSS antenna works properly.
• If you select NTP server as the sync source, make
sure the NTP server is available and the network
works well.
LOGO! V8.3 BM cannot
connect to CIM with
Modbus
S7 is disabled for BM.
Enable S7 connection for BM when you build Mod-
bus TCP with CIM.
LOGO! V8.3 BM cannot
connect to AWS Cloud
through CIM
CIM cannot access to the Internet.
S7 is disabled for BM.
Enable S7 connection when LOGO! V8.3 BM con-
nects to AWS Cloud through CIM.
Cellular module
When your CIM cannot send SMS or access the Internet, please log into the CIM web-based
configuration and check the cellular status in Cellular & GNSS -> Cellular Status.
Item
Status
Possible Reasons
Possible remedy
Remarks
Cellular Data
Disabled
Cellular Data is disabled.
Enable the Cellular data on in
the page Cellular Settings.
Cellular Mod-
ule
No Cellular
Module
• The cellular module is not
inserted correctly in CIM
• CIM doesn't support the
cellular module
If the "Cellular Module" dis-
plays the correct name, you
need also check the "Cellular
Module Revision" and
whether the type of cellular
module is supported in your
country or region.
SIM card
Not Detected
(still detect-
ing...)
• The SIM card is not in-
serted correctly in CIM
CIM does not support the
Hot-plugging of SIM card or
cellular module.
SIM card
Need PIN
Code
The SIM card is set to require
a personal identification
number (PIN).
Contact the carrier of the SIM
card for the PIN. Go to Cellu-
lar & GNSS ->Cellular Status,
and enter the correct PIN.
Entering wrong PIN codes
may block the SIM card. If
the SIM card is locked, con-
tact your provider to unlock
it.
Network
Register Sta-
tus
Not regis-
tered
The Antenna is not connect-
ed correctly to CIM.
Check the Antenna connec-
tion.
Network quality is poor.
The SIM card account is in
arrears.
Top up the account.
Note: If SIM card is in arrears,
and you still cannot access to
internet after topping up,
restart the cellular module.