Siemens LOGO! CIM - Service and Support Resources; Troubleshooting Guide

LOGO! CIM
Operating Manual, 10/2021, A5E51250518-AA
87
Technical support
A
A.1 Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
• Technical support
(https://support.industry.siemens.com/)
• LOGO! Logic Module
(https://new.siemens.com/global/en/products/automation/systems/industrial/plc/logo.html)
• Your local representative
(https://www.automation.siemens.com/aspa_app)
• Industry Mall
(https://mall.industry.siemens.com/)
When contacting your local representative or Technical Support, please have the following
information at hand:
• MLFB of the device
• BIOS version for industrial PC or image version of the device
• Other installed hardware
• Other installed software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
download area is available on the Internet at the following link:
After Sales Information (https://support.industry.siemens.com/)
A.2 Troubleshooting
This chapter provides you with tips on how to locate and/or troubleshoot problems.
Problem
Possible cause
Possible remedy
The device is not opera-
tional
No power supply
Check the power supply, the power cord and the
power plug.
Device is being operated outside the
specified ambient conditions
• Check the ambient conditions.
• After transport in cold weather, wait approxi-
mately 12 hours before switching on the device.