Siemens SENTRON 3WL10 - Page 198

If problems occur that you cannot resolve yourself, Siemens will provide you with two-level
support:
• Level one:
Contact Siemens Technical Support (see Chapter Product-speci󹪝c information (Page9)).
Have the data of the circuit breaker in question at hand.
• Level two:
If the problem is not solved directly with Technical Support, a diagnostic report can be
created with the powerservice software and evaluated by Technical Support. This requires a
test device (TD410 or TD420) and the powercon󹪝g and powerservice software.
– Load the powercon󹪝g (https://support.industry.siemens.com/cs/ww/en/view/63452759)
software onto a laptop computer connected to the Internet.
– Download the powerservice software from the SIOS Portal (https://
support.industry.siemens.com/cs/ww/en/view/109749079).
– Connect the PC via the test device TD410 or TD420 to the front interface of the ETU (see
Chapter Breaker Data Adapters and test devices (Page124)).
– With powercon󹪝g, the parameter settings can 󹪝rst be checked and viewed. Incorrect
settings can be identi󹪝ed if necessary.
– If this does not solve the problem, the next step is to create a diagnostic report with
powerservice and send it to Technical Support.
Technical Support will evaluate the diagnostic report and connect you with a solution for
your problem.
Operation
6.3Troubleshooting
3VA27 molded case circuit breakers & 3WL10 air circuit breakers
Equipment Manual, 10/2023, L1V30499596002-03 197