visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance
15
How 24/7 Alarm Monitoring Works
The siren sounds
when an alarm is
triggered by one
of your sensors.
The operator
will contact you
and others you
designate.
Unless you cancel
the alarm with
your Safe Word,
the operator will
send the police or
firefighters.
....your Base Station
then wirelessly contacts
the Emergency Dispatch
Center.
What happens when a sensor is triggered?
• When your alarm is on and one of your sensors is triggered, the Keypad will start
beeping and prompt you for your PIN. You have 30 seconds to turn the alarm o –
this time is called the entry delay.
• If the alarm is not turned o within the 30 second entry delay, SimpliSafe will sound
a siren for four minutes and send an alert signal to our Emergency Dispatch Center.
You must activate your service in your online account for this service to function.
• Upon receiving the signal, the Dispatch Center will attempt to contact you.
• If it was a false alarm and you provide your previously chosen Safe Word, no
authorities will be dispatched.
• If it is a true emergency or if they are unable to reach you, they will immediately
dispatch the police or fire department to your location.
• Your alarm system will automatically re-arm, but the sensor that caused the burglar
alarm will be disabled until the alarm system is dis-armed and re-armed again.
Some police and fire departments may require you to have an alarm permit or
license. Please contact your local police and fire department for details (do not dial
911 for this). You can also find permitting information that SimpliSafe has on file for
your location by clicking the “Permit Information” link in your online account.
To Next Page
Loading...
Need help?
General
