visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance
21
SimpliSafe will warn you of potential problems with a flashing blue light at the
bottom of the Base Station and messages displayed on the Keypad. Here are some
common warnings and recommended solutions:
KEYPAD DISPLAY WHAT DO I DO?
“1 Entry Sensor Open”
SimpliSafe is warning you that you may have left a door or
window open. Close open doors and windows. If they are already
closed, make sure each Entry Sensor and its magnet are less
than 2 inches apart.
“Alarm: [sensor type]”
SimpliSafe is warning you that there was a recent alarm. Use
caution when entering your home. The warning message will be
cleared when you press “o.”
“Low Keypad Battery”
Slide the front of the Keypad up and o of the wall (the back will
remain adhered to the wall) and replace the 4 AA batteries.
“Keypad Out of Range”
If you see this message frequently, your Keypad and Base Station
may be too far apart for reliable wireless communication. Try
moving them closer together.
“Error, Sensor # ___”
A wireless sensor is not responding. Move the sensor and Base
Station closer together or replace the sensor’s battery. If the
sensor # displayed on your Keypad is not one of your sensors or it
is not installed, remove that sensor from your system (page 20).
“Power Outage”
Your Base Station will function as usual for 8 hours on its
rechargeable backup battery. If your home has not lost power,
make sure the wall plug is securely inserted into your power
outlet and the Base Station.
“No Link to Dispatcher”
SimpliSafe cannot communicate with the Alarm Monitoring
Service, for one of the following reasons:
• Your Alarm Monitoring Service is not active. Please check your
account at www.simplisafe.com.
• The Base Station is located in an area with poor wireless
coverage. Move it near a window for better reception.
Tip: when you put the system in Test Mode the Base
Station light will be bright when wireless reception is
good and dim when reception is poor.
• There is no dial tone on your landline (if you are using a landline
as an optional alternative to the wireless connection). Please
connect the Base Station to a telephone jack with dial tone.
“Sensor Already Added”
This message is displayed when you are adding a component
already present in the system. You don’t need to take any action;
your sensor is already ready to use.
Troubleshooting
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