visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance
19
Common Questions (continued)
How do I avoid false alarms?
There are several things you can do to avoid the most common causes of false
alarms:
• Make sure that anyone who needs to have access to your home (such as
your landlord or housekeeper) has a PIN. If you don’t want to give them
your Master PIN, you can create a separate PIN for them using the Easy
Setup Wizard.
• Do not place Motion Sensors near a heater or air conditioner, or facing an
open window. If you have large pets, please refer to the instructions on
page 4.
• Make sure that a rattling window or door does not trigger an Entry Sensor.
Each magnet should be as close as possible to the grooves on the Entry
Sensor.
If you’re still having trouble with false alarms, please contact SimpliSafe.
How can I test my Emergency Dispatch Service?
After your 72 hour Practice Mode is over, select “Test Mode” in your keypad
menu and follow the prompts. This will cause your Base Station to send a test
signal to the Emergency Dispatch Center. A dispatcher will contact you to let you
know the test signal was successfully received.
Will SimpliSafe work in the event of a power outage?
Yes. All of your sensors are battery powered and the Base Station has a built-in
rechargeable backup battery that provides power for up to 24 hours during a
power outage.
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