visit www.simplisafe.com or call 1-888-95-SIMPLI (957-4675) for additional assistance
18
How do I move a sensor?
To move a sensor, push up on the front of the sensor in the direction of the test
button—the back will stay on the wall and the white adhesive tape tab will be
visible. Pull DOWN (not out) slowly on the tab until the back is removed from the
wall.
When you are ready to re-adhere the sensor in a new location, use a fresh piece
of adhesive tape (extras have been included).
How do I change the batteries?
Voice prompts will warn you when your batteries are low (battery life is
approximately 1 year for a Keypad and 5 years for all other sensors). To change
sensor or Keypad batteries, remove the component from the wall as described
above. The batteries will be visible behind the back panel or you may have to
open one more battery door. Replace the batteries and slide the component
back into place. The Base Station backup battery is rechargeable and does not
normally need to be replaced.
Can I use SimpliSafe without the Dispatch Service?
Yes, but we don’t recommend it. Without the Emergency Dispatch Service, only
the alarm siren will sound and no authorities will be called. The SimpliSafe
Emergency Dispatch Service is easy to set up and can be canceled at any time.
What if I have a door or window open when I turn on the alarm?
Your SimpliSafe alarm will warn you that a door or window is open when you turn
the alarm on. Open doors or windows will not be protected until they are closed.
Once they are closed, the Base Station will start monitoring them.
What happens if I accidentally trigger an alarm?
Enter your PIN on the Keypad or press “o” on the Keychain Remote to stop the
siren. The default PIN for your Keypad is 1234. If you cancel the alarm within
a few seconds, the Emergency Dispatch Center will abort the alarm. Otherwise,
they will call the numbers you provided to confirm the false alarm. After the
operator has verified your identity (please have your Safe Word handy), he or she
will cancel any alarms.
Can I get a discount on my homeowners or renters insurance?
Most insurance carriers will provide you with a discount for having a monitored
home security system like SimpliSafe. To be eligible for this discount you must be
subscribed to the Emergency Dispatch Service. Contact your insurance carrier
for details.
Common Questions
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