Chapter 5 Troubleshooting
docs.smarttech.com/kb/171875 44
Symptom Troubleshooting steps
When you write on the screen, the ink
appears in the wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
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Restart the display.
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Confirm with the installers that the computer is connected to the display with only a
single cable.
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Make sure SMART Product Drivers and Ink are installed and running on any
connected computers.
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Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
You change the width or color of a
pen’s digital ink, but the width and
color revert to the pen’s defaults
when you next pick up the pen from
its holder on the display.
Be aware that a pen’s color and thickness revert to the pen’s default values when
you place the pen back in its holder.
You can’t write or draw in Microsoft
®
Office.
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Make sure Microsoft Office 2013 or later is installed.
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Reinstall or update SMART Product Drivers and SMARTInk.
Reinstall or update SMART Product Drivers and SMARTInk.
iQ apps aren’t working as expected
Symptom Troubleshooting steps
iQ apps aren’t working as expected. See Troubleshooting iQ.
SMART software on connected computers isn’t
working as expected
Symptom Troubleshooting steps
SMARTNotebook software isn’t
working as expected.
See Troubleshooting SMARTNotebook.
Lumio by SMART isn’t working as
expected.
See Troubleshooting Lumio.
SMART Product Drivers and Ink
aren’t working as expected.
See Troubleshooting SMART Product Drivers and Ink.
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