Problem
Possible causes/consequences and M Solutions
Charging not possi‐
ble Power supply
interrupted appears.
The high-voltage battery cannot be charged. The charge cur-
rent was interrupted during the charging process.
X
Make sure that the charging cable is plugged into the mains
socket.
X
Disconnect the charging cable connector from the vehicle
socket and plug it back into the vehicle socket after
30 seconds.
If the message continues to be displayed:
X
Consult a qualified specialist workshop.
Charging not possi‐
ble s. Owner's Man‐
ual appears.
Communication with the charging point infrastructure is not
functioning correctly.
X
Make sure that the charging cable is correctly plugged into
the sockets on the vehicle and power connection. If neces-
sary, disconnect the charging cable from the sockets and
then reconnect it.
If the message continues to be displayed:
X
Use a different charging station.
If the message continues to be displayed:
X
Consult a qualified specialist workshop.
The yellow þ
warning lamp lights
up.
Charging not possi‐
ble Visit workshop
appears.
The vehicle electronics are malfunctioning. The high-voltage
battery cannot be charged.
X
Consult a qualified specialist workshop.
The yellow þ
warning lamp lights
up.
Charging not possi‐
ble s. Owner's Man‐
ual appears.
The high-voltage battery cannot be charged. The charging
cable connector is overheated.
X
Remove the charging cable connector from the vehicle socket.
X
Allow the charging cable connector to cool off for several
minutes.
X
Plug the charging cable back into the vehicle socket.
If the message continues to be displayed:
X
Consult a qualified specialist workshop.
The indicator lamp on
the vehicle socket
does not light up. The
high-voltage battery
is not being charged.
The vehicle is inactive.
X
Activate the vehicle by pressing the # button on the key and
lock it again.
The charging cable
cannot be removed.
The vehicle is in charging mode or has completed active charg-
ing.
X
Unlock the charging lock by pressing the # button on the
key.
Charging process
199
>> Practical advice.
Z
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