50 | CHAPTER 8 – TROUBLESHOOTING
Troubleshooting Your SMART Table
Setting Up Your Table for Troubleshooting
Before troubleshooting your table, take the table out of Student and Teacher modes.
To set up your
SMART Table for
Troubleshooting
1. Turn on your SMART Table (see Turning On Your SMART Table on page 5).
The SMART Table Activities menu appears.
2. Connect a USB storage device to your SMART Table.
The menu changes from Student mode to Teacher mode.
3. Press , and then press OK.
The SMART Table Activities software closes.
4. Disconnect the USB storage device bracelet.
5. Connect a mouse to a USB receptacle on the side of your SMART Table.
IMPORTANT
Do not place the mouse on the touch surface. The camera may interpret the
mouse contact as a touch.
Diagnosing Basic Problems with Touch
The following table presents basic touch-related problems and solutions.
Problem Solution
Touch isn’t working, and the
Windows desktop is visible.
SMART Table software isn’t installed, or the
software isn’t running.
Follow the instructions in the ST230i SMART
Table Installation Guide (document 131863
)
provided with your SMART Table.
Touch isn’t working, and a
message appears informing you
that the camera failed to initialize.
The camera may have disconnected from the
computer during shipping.
Open the SMART Table cabinet and reconnect
the cable from the camera to the computer. You
should see a green light on the camera. If the
camera doesn’t initialize, contact SMART
Technical Support (see page 57).
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