Smartgen HGM6100LT SERIES - Troubleshooting Controller Issues; Troubleshooting Genset Shutdowns; Troubleshooting Communication Errors

HGM6100LT Series Genset Controller User Manual Page 50 of 50
14 FAULT FINDING
Table 42 – Fault Finding
Symptoms
Possible Solutions
Controller No Response with Power
Check starting battery;
Check connections of controller;
Check the DC fuse.
Genset Shutdown
Check if water/cylinder temperature too high;
Check alternator voltage;
Check the DC fuse.
Controller Emergency Stop
Check if an emergency stop button is fitted; Ensure battery
positive is connected to the emergency stop input;
Check if connection is open circuit.
Low Oil Pressure Alarm (After Crank
Disconnect)
Check oil pressure sensor and connections.
High Water Temp. Alarm (After
Crank Disconnect)
Check water temperature sensor and connections.
Shutdown Alarm During Running
Check switch and connections according to information on LCD.
Check configurable inputs.
Crank Disconnect Failure
Check connections of fuel solenoid;
Check starting battery;
Check speed sensor and its connections;
Refer to engine manual.
Starter No Response
Check connections of starter;
Check starting battery.
Genset Running while ATS Not
Transfer
Check ATS;
Check connections between ATS and controller.
RS485 Failure
Check connections;
Check if COM port is correct;
Check if A and B of RS485 is connected reversely;
Check if PC COM port is damaged;
120Ω resistance between RS485’s A and B is recommended.
ECU Communication Failure
Check polarity connections between CAN_H and CAN_L;
Check engine type settings;
Check connections between controller and engine.
EHERNET Interface Cannot Connect
Cloud Platform
Check cloud server’s domain name and port number;
Check controller’s IP and DNS address.
_________________________________