Sofar CH1000 - Page 91

Fault Phenom-
enon
Cause Analysis Exclusion Method
Wi-Fi connectiv-
ity. The light for
connecting to
SOFAR Cloud/
APP is blinking
and CH1000
shows oine on
SOFAR Cloud/
APP
1. The user’s router
cannot access
the Internet
2. The user name
and password of
the Wi-Fi config-
uration are filled
in incorrectly.
3. Wi-Fi antenna is
loose.
4. No Wi-Fi configu-
ration.
5. Network device
firewalls have
limitations
6. CH1000 fault
1. Check whether the router network
is normal or not.
2. Enter the correct user name and
password.
3. Tighten the Wi-Fi antenna.
4. Configure Wi-Fi on the APP.
5. Add the following domain name
and port number to the whitelist
of the network device: domain
name: pv-emqx.sofarcloud.com,
router (firewall) open port number:
8885.
6. Please contact SOFARSOLAR af-
ter-sales service
4G connectivity.
The light for
connecting to
SOFAR Cloud/
APP is blinking
and CH1000
shows oine on
SOFAR Cloud/
APP
1. SIM card not
inserted into
CH1000
2. SIM card not
inserted
3. SIM card has no
trac
4. 4G antenna is
loose
5. CH1000 fault
1. Insert the SIM card into CH1000
2. Re-insert the CH1000
3. Replace the SIM card with a new
one or top up the SIM with trac.
4. Tighten the 4G antenna
5. Please contact SOFARSOLAR af-
ter-sales service
86/92 SOFAR CH1000
Fault Resolution