Sofar CH1000 - Fault Resolution

9 9 Fault ResolutionFault Resolution
CH1000 common faults and treatments are shown in the table below. If you
still can’t solve the problem with the help of this manual or still have questions,
please contact SOFARSOLAR.
Fault Phenom-
enon
Cause Analysis Exclusion Method
Unable to con-
nect to power
supply
1. CH1000 power
supply port is not
connected to the
power supply
2. Power supply
adapter failure
3. CH1000 failure
1. Connect the power supply cable
correctly to the CH1000.
2. Replace the power supply adapt-
er
3. Please contact SOFARSOLAR af-
ter-sales service personnel
Ethernet
connectivity.
The light for
connecting to
SOFAR Cloud/
APP is blinking
and CH1000
shows oine on
SOFAR Cloud/
APP
1. Network cable is
not connected
properly
2. The network
cable is faulty or
loose
3. User’s router can-
not access the
Internet
4. Network device
firewalls have
limitations
5. CH1000 fault
1. Connect one end of the cable to
the CH1000’s network port and
the other end to a router or gate-
way with Internet access.
2. Replace the network cable or plug
in the network cable
3. Check whether the router network
is normal or replace the router
4. Add the following domain name
and port number to the whitelist
of the network device: domain
name: pv-emqx.sofarcloud.com,
router (firewall) open port number:
8885.
5. Please contact SOFARSOLAR af-
ter-sales service
Installation and User Manual 85/92
Fault Resolution