8. Troubleshooting
User Manual
34
Message Name
Information Description
Troubleshooting Suggestion
Grid Over Voltage 01
(1010 DATA:0001)
Grid Over Voltage 02
(1010 DATA:0002)
Grid Over Voltage 03
(1010 DATA:0003)
Grid Over Voltage 04
(1010 DATA:0004)
Grid Over Voltage 05
(1010 DATA:0005)
Grid Under Voltage 01
(1011 DATA:0001)
Grid Over Frequency 01
(1012 DATA:0001)
Grid under Frequency 01
(1013 DATA:0001)
Grid under Frequency 02
(1013 DATA:0002)
Over grid voltage
Under grid voltage
Over grid frequency
Under grid frequency
1. If it occurs by accident, it may be
short-term abnormality of the power grid.
The inverter will resume normal work
after detecting the normal power grid,
and no manual intervention is required.
The inverter is designed in accordance with the most important international grid-tied standards
and safety and electromagnetic compatibility requirements. Before delivering to the customer,
the inverter has been subjected to several tests to ensure its optimal operation and reliability.
In case of failure, the APP will display an alarm message. In this case, the inverter may stop
feeding into the grid. The failure descriptions and their corresponding alarm messages are
listed in Table 8.1:
Grid Under Voltage 02
(1011 DATA:0002)
Grid Over Frequency 02
(1012 DATA:0001)
1. If it occurs by accident, it may be
short-term abnormality of the power grid.
The inverter will resume normal work
after detecting the normal power grid,
and no manual intervention is required.
2. If it occurs frequently, check the grid
voltage and check whether the grid
frequency is in the inverter. Within the
allowable range, if not, please contact
customer service; if yes, please check
if the AC side breaker and output cable
are connected properly.
3. If the grid voltage, grid frequency is
within the allowable range of the inverter,
and the AC side wiring confirmation It is
true that this alarm still occurs frequently.
After obtaining the consent of the local
power operator, please contact customer
service to modify the over-voltage and
under-frequency protection points of the
inverter power grid.
NO-Grid
(1015 DATA:0000)
No grid voltage
1. Verify that the grid is properly connected.
2. Check if the connected power grid is
normal.
3. If the mains connection is normal, you
need to contact our maintenance staff
member.
OV-G-I
(1018 DATA:0000)
Over grid current