22
LCM Replacement Instructions
90970024
RETURN A MALFUNCTIONING COMPONENT
After you complete the replacement procedure, return the malfunctioning
component to Spectra Logic.
Packaging the Component for Shipment
Note: Use the packaging from the replacement component to pack the
component you are returning.
1. Obtain a Return Materials Authorization (RMA) number from you
SpectraGuard Technical Support representative. Spectra Logic needs
this number to identify the part on its arrival.
2. Place the component inside the anti-static bag.
3. Fold the bag snugly around the component and tape it closed.
4. Using the packaging from the replacement component, place the
bagged component inside the shipping box.
5. Tape the box securely shut.
6. Proceed to Shipping an RMA Return on page 23 for shipping
instructions.
You must return the component within seven (7) days to avoid being invoiced for it.
Severe damage can occur if the component is not packaged correctly in its original
box with the original packing materials. You may be invoiced if the returned
component is damaged due to incorrect shipping.
You can request replacement packaging material if original packaging has been
discarded. Ask your Spectra Logic Sales Representative for details (additional
charges may apply).
To Next Page
Loading...
