January 2009
Spectra T50e Library
23
Shipping an RMA Return
1. Place the prepaid red and white shipping label that was included with
the replacement component in a visible location on the outside of the
shipping carton. Make sure the RMA number is written on the label.
If you do not have a return shipping label, contact the RMA
Administrator at
1-800-227-4637 for instructions.
2. Follow the steps that are appropriate for your location to ship the
component.
Domestic Return Instructions
a
a. For follow-up on RMA equipment service and returns, contact SpectraGuard Technical Support either by phone or email (see
Contacting Spectra Logic on page 2).
Notes
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
5571 Arapahoe Avenue
Boulder CO 80303
Contact FedEx Ground to schedule pick-up (1-
888-777-6040).
Note: Regular FedEx pickups will not accept
ground packages. Spectra Logic will pay the
return freight for all domestic shipments.
International Return Instructions
a
Notes
1. Fill out your portion of the International
Shipping Instructions form, available on the
Spectra Logic Web site at
www.spectralogic.com/returns.
2. Return the completed form to Spectra Logic
using one of the following methods:
Email: intlreturns@spectralogic.com
Fax: 303.939.8844
Post: Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301
USA
Spectra Logic arranges for return shipment
when a request is made to International
Shipping.
When you receive confirmation from Spectra
Logic, follow the instructions given to prepare
the component for pickup by the shipper.
If you have any questions about this process,
contact the RMA Administrator at
303-449-0160 for instructions.
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