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12 Alarms / failures / recommendation list
12.1 Alarms
Ignition failure
A01
Maximum time 2400
sec
the worm drive channel is empty - restart the
stove
resistance burnt – replace resistance
the burning basket has been incorrectly
installed
No flame or lack of pellets
A02
Temperature under:
- 104ºF (40°C) (air
model)
- 109.4ºF (43°C)
(boiler model)
Pellet reservoir is empty
Excess heat in the pellet
drum
A03
194ºF (90°C)
the fan is not working – call for assistance
faulty thermostat - call for assistance
machine with faulty ventilation
Excess fume temperature
A04
Over 446ºF (230°C)
(air model);
Over 446ºF (260°C)
(boiler model)
the fan is not working or is working at a low
power level - increase the level to the
maximum (if the problem persists, call for
assistance)
Insufficient extraction
Excess pellets
Pressure switch alarm
A05
The door is open, lack
of draught or extractor
fault for 60 sec
close the door and clear the error message
on the faulty pressure regulator
obstruction of the exhaust pipe or faulty
extractor
Air mass probe
A06
40 Ipm delta for 3600
sec
pipes with insufficient extraction or obstructed
pipes
The door is open
A07
Door open for 60
seconds
close the door - clear the error message
Fume extractor is faulty
A08
Connection failure
check connection
Fume probe failure
A09
Connection failure
check connection
Pellet resistance error
A10
Connection failure
check connection
Worm drive error
A11
Connection failure
check connection
Pellet level alarm
A15
check connection
Water pressure outside
operating range
A16
check connection
Excess water temperature
A18
check connection
Table 2 – List of alarms
Important note: all alarms cause the machine to shut down. The alarm must be reset and restarted. To reset the
stove press the “On/Off” button for 10 seconds until the alarm sounds.
12.2 - Failures
Air probe failure
Low pellet level
The door is open
Air temperature probe failure
Water temperature probe failure
Water pressure sensor fault
Water pressure close to being outside operating
Table 3 – List of failures
Important note: the failures do not case the machine to shut down.
Warning!
In case of an emergency, shut the stove down following the normal procedure to switch the stove off.
Warning!
THE STOVE WILL BE HOT DURING OPERATION SO CARE MUST BE TAKEN ESPECIALLY WITH THE DOOR GLASS
AND HANDLE.