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Troubleshooting
If you experience problems in DTV mode with this unit or its installation, please read
carefully the relevant sections of this User Manual and this Troubleshooting section.
Warning: If you are still experiencing problems do not return this product to the
place of purchase before contacting STRONG Technical Support on 1800 820 030 or
visiting our website at www.strong.com,au and referring to the FAQ section.
Problem Possible Cause What To Do
Display on front panel
not lit
Main lead unplugged Check mains lead
Main fuse blown Check fuse
No signal found
Aerial is disconnected Check aerial lead
Aerial is damaged/misaligned Check aerial
Out of digital signal area Check with retailer
No picture or sound
Program not broadcasting
now
Retune to another
channel
Mosaic blocks in picture
or picture freezes
Aerial may not be compatible Check aerial
Scrambled channel
message
Channel is scrambled
Select an alternative
channel
Locked out of the
channel
Forgotten channel lock
code
Use the override code
No response to remote
control
Receiver off
Plug in and turn on
receiver
Handset not aimed correctly
Aim handset at front
panel
Front panel obstructed Check for obstructions
Remote control batteries are
inserted incorrectly
Check batteries
direction
Handset batteries flat
Replace remote
control batteries
After moving the receiver
to another room, the
STB can’t receive the
digital signal
The aerial feed may now be
reduced due to signal path
Try a direct feed from
the antenna
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