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4. The PC cannot normally
receive data.
4. Use the shortcut key win+R
to call up the running
command box and enter "-
ping 13.13.13.13 (IP address
of the Logger3000)", to check
whether the PC can receive
data packets.
5. Confrontation with network
card or anti-virus software
occurs.
5. If the PC cannot receive
data packets, disable other
network cards, anti-virus
software or fireproof wall, and
try the login again.
Communication
failure between the
Logger3000 and
devices connected
to it
1. The RS485 cable
connecting the device and
the Logger3000 is abnormal.
1. Check the RS485 cable
connecting the device and
the Logger3000 and ensure it
is not in short circuit, open
circuit, or reverse connection
between RS485–A and
RS485–B.
2. Configuration of the serial
port is inconsistent with the
RS485 parameters of the
device.
2. Log into the Web, and click
“System”-＞”Port
Parameter“-＞”RS485“，
to check whether the port
configuration is consistent
with the RS485 parameters of
the device.
3. The current device is an
inverter, and the inverter
cannot be added to the Web
system in automatic search
manner.
3. Manually input the inverter
address to add the inverter to
the Web system.
12 Troubleshooting User Manual
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