Supermicro X11DPG-QT User Manual

Chapter 3: Troubleshooting
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Chapter 3
Troubleshooting
3.1 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/
or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC
power cord before adding, changing or installing any non hot-swap hardware components.
Before Power On
1. Check that the power LED on the motherboard is on.
2. Make sure that the power connector is connected to your power supply.
3. Make sure that no short circuits exist between the motherboard and chassis.
4. Disconnect all cables from the motherboard, including those for the keyboard and
mouse.
5. Remove all add-on cards.
6. Install a CPU, a heatsink*, and connect the internal speaker and the power LED to the
motherboard. Check all jumper settings as well. (Make sure that the heatsink is fully
seated.)
7. Use the correct type of onboard CMOS battery (CR2032) as recommended by the
manufacturer. To avoid possible explosion, do not install the CMOS battery upside down.
No Power
1. Make sure that no short circuits exist between the motherboard and the chassis.
2. Verify that all jumpers are set to their default positions.
3. Check that the 115V/230V switch on the power supply is properly set.
4. Turn the power switch on and o󰀨 to test the system.
5. The battery on your motherboard may be old. Check to verify that it still supplies
~3VDC. If it does not, replace it with a new one.

Supermicro X11DPG-QT Specifications

General

PS/2 ports quantity	0
IPMI LAN (RJ-45) port	Yes
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2
Number of SATA III connectors	10
Number of DIMM slots	16
Maximum LRDIMM memory	2000 GB
Supported RDIMM module capacity	64GB
Memory voltage	1.2 V
Supported memory types	DDR4-SDRAM
Supported memory clock speeds	2133, 2400, 2666 MHz
BIOS type	AMI
ACPI version	4.0
BIOS memory size	64 Mbit
RAID levels	0, 1, 5, 10
Wi-Fi	No
LAN controller	Intel® X550
Ethernet interface type	10 Gigabit Ethernet
On-board graphics card model	Aspeed AST2500
Bundled software	Intel Node Manager, IPMI2.0, KVM LAN, NMI, SPM, SSM, SUM, SuperDoctor 5, Watchdog
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	8 - 90 %
Supported QPI	10.4 GT/s
Processor socket	LGA 3647 (Socket P)
Processor manufacturer	Intel
Processor number of cores supported	28
Component for	Server
Motherboard chipset	Intel® C621
Audio output channels	7.1 channels
PCI Express x16 (Gen 3.x) slots	6

Weight and Dimensions

Depth	335.3 mm
Width	384 mm