Supermicro X11DPG-QT User Manual

Chapter 3: Troubleshooting
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3.2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note that as a
motherboard manufacturer, we do not sell directly to end-users, so it is best to rst check with
your distributor or reseller for troubleshooting services. They should know of any possible
problem(s) with the specic system conguration that was sold to you.
1. Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Questions'
(FAQs) sections in this chapter or see the FAQs on our website before contacting
Technical Support.
2. BIOS upgrades can be downloaded from our website. Note: Not all BIOS can be
ashed depending on the modications to the boot block code.
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your system rst
boots up)
• System conguration
An example of a Technical Support form is posted on our website.
Distributors: For immediate assistance, please have your account number ready when
contacting our technical support department by e-mail.

Supermicro X11DPG-QT Specifications

General

PS/2 ports quantity	0
IPMI LAN (RJ-45) port	Yes
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2
Number of SATA III connectors	10
Number of DIMM slots	16
Maximum LRDIMM memory	2000 GB
Supported RDIMM module capacity	64GB
Memory voltage	1.2 V
Supported memory types	DDR4-SDRAM
Supported memory clock speeds	2133, 2400, 2666 MHz
BIOS type	AMI
ACPI version	4.0
BIOS memory size	64 Mbit
RAID levels	0, 1, 5, 10
Wi-Fi	No
LAN controller	Intel® X550
Ethernet interface type	10 Gigabit Ethernet
On-board graphics card model	Aspeed AST2500
Bundled software	Intel Node Manager, IPMI2.0, KVM LAN, NMI, SPM, SSM, SUM, SuperDoctor 5, Watchdog
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	8 - 90 %
Supported QPI	10.4 GT/s
Processor socket	LGA 3647 (Socket P)
Processor manufacturer	Intel
Processor number of cores supported	28
Component for	Server
Motherboard chipset	Intel® C621
Audio output channels	7.1 channels
PCI Express x16 (Gen 3.x) slots	6

Weight and Dimensions

Depth	335.3 mm
Width	384 mm