Supero X7SB4 - Frequently Asked Questions

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Chapter 3: Troubleshooting
If you've followed the instructions above to troubleshoot your system, and
still cannot resolve the problem, then please contact Supermicro's technical
support and provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
*An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
*Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department.
We can be reached by e-mail at support@supermicro.com, by phone at: (408)
503-8000, option 2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X7SB4/X7SBE supports up to 8 GB of unbuffered, ECC/Non-ECC,
DDR2-800/677, two-way interleaved or non-interleaved SDRAM. See Section 2-4
for details on installing memory.
Question: How do I update my BIOS?
Answer: It is not recommended that you upgrade your BIOS if you are not ex-
periencing problems with your system. Updated BIOS fi les are located on our
web site at
(http://www.supermicro.com/support/bios/). Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than your
current BIOS before downloading. Select your mainboard model and download
the BIOS fi le to your computer.
(
*Warning: Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that
will greatly enhance your system. We recommend that you review the CD and
install the applications you need. Applications on the CD include chipset drivers
for the Windows OS, security and audio drivers.
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