sylvansport GO - Q: How Do I Properly Level the Trailer?; Q: Why Wont the Tent Pod Raise?

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GO User Guide
Section 13. Troubleshooting and FAQ
Q: Why won’t the tent pod assembly lower?
A: Make sure your GO is level. Twist the lift tubes to ensure they are not stuck together. If you
feel little or no resistance in the crank handle as you lower, immediately stop turning the
crank handle and give the tent pod assembly a shake. If it remains stuck, you may have a
cable tangle.
PLEASE CAREFULLY REVIEW PAGE 48 AND 49 TO FULLY UNDERSTAND THE LIFT SYSTEM,
CABLE TANGLES AND HOW BEST TO MANAGE ISSUES THAT MAY ARISE.
Q. What if my tires are severely worn?
A: The 20.5x8.0-10 (205-65-10, commonly used on some boat trailers) tires can be purchased
at most tire suppliers, and mounted to the wheel by them or at a service station.
Q: What if my tires are wearing unevenly?
A: Check tire air pressure regularly, make sure they are always properly inated. Do not travel
with an unevenly distributed load (left to right). Long term storage can cause tire damage
problems from sun (UV) weather damage or rot, from sitting in one place too long.
Q: How do I properly level the trailer?
A: Begin by leveling front to back using the swivel jack, then side to side with the stabilizer
jacks. Reference a bubble level for accuracy. You may want to use a light trailer leveling
device (one on each wheel) to assist with this. Always be sure stabilizer adjustment rod
passes through both holes to prevent bending and damage of stabilizer jacks.
Q: Why won’t the tent pod raise?
A: Make sure your GO is level. Remember, right (clockwise) to raise, left (counter clockwise) to
lower! Check that the ring grip pins have been removed. Check the winch spool on the
underside of trailer to conrm cable is not tangled. Seek assistance from a reputable RV
technician/mechanic.
Q: Why won’t the tent pod seat on the locator pins?
A: It is possible your rack and tent pod assembly will have a slight misalignment with the
locator pins and will need coaxing to drop into position. Be sure hands are clear of any pinch
points. Give the tent pod assembly a push and the assembly should drop onto the locator pins.
Q: Why won’t the tent pod stay closed?
A: Check the tent pod latch area and look for obstructions from the tent or mattresses. Be
sure mattresses are deated. If it will not stay closed, lower in to Travel mode or if in
Transport mode, use ratchet straps to keep pod closed. Take to a reputable RV technician/
mechanic and contact SylvanSport customer service for support.
Q: Where do I place the jack when replacing a tire?
A: You can either use your own jack, or unload the GO and use the stabilizer jacks. When
using your own jack, locate it under the axle.